Topic 1 Product-Oriented PSS
The Product-Oriented PSS features the sale of products with additional services. The ownership rights are transferred to the customer. Typical services are maintenance and upgrade.
The typical example of this type of PSS is the free maintenance for some period (usually for 2-3 years) after the purchase of a vehicle.
Let’s have a look at a case study. An example of product-oriented PSS is the activity of company FINAL- CD which is one of the biggest Peugeot vehicles dealers in the Slovak Republic.
Most vehicle dealers offer free 2-year vehicle warranty service after vehicle sale, but this company offers service inspections prescribed by the manufacturer of the vehicle according to the service book, including the necessary material if the vehicle was bought in one of the operations of the company with use of the given type of financing.
The main advantage is of course the encourage of sale, but also environmental advantages can be found, as effort of the company to sell vehicles of high quality as the company has as low expenses connected with the maintenance and repair as possible. The higher quality of the vehicle is the longer lifetime it has.
With FINAL-CD you have a free lifetime service. Take advantage of all service inspections prescribed by the manufacturer according to the service book, including the necessary material.
